Frequently Asked Questions

Often prospective guests ask pertinent questions about vacationing on Hilton Head such as the reservation process, policies and what they should bring. We have collected these questions and created this list for your review in the hopes that we may answer some of the questions that you might have.

1. How do I decline Travel Insurance?

Travel Insurance not only covers hurricanes, but also covers if you need to cancel due to a medical emergency, or death in the family. Also it covers if you have a medical emergency while on your vacation. When you get your rental agreement via e-mail, there is a line highlighted in the center of the page that states “If you wish to DECLINE travel insurance, please sign here”. Please be sure to sign on this line, since once travel insurance has been accepted it can not be reversed. If you have any specific questions please call Travel Guard at 1-877-249-5376 and reference the following product number 008573 P1.

2. What is the cancellation policy?

Cancellations are not accepted. Should you have to cancel a reservation made, you will receive a credit towards the property reservation to be used within one calendar year from the date of cancellation. The credit cannot only be used on the property from the original reservation. No monetary refunds of any kind will be issued. Should you not be able to reschedule within on calendar year the monies paid towards your reservation will be forfeited.

3. What is due at the time of reservation?

Once your reservation has been made, a rental agreement will be e-mailed to you. A deposit of 50% of the total cost is required and will be charged to the credit card on file for the reservation. Your balance is due 30 days prior to arrival and will be automatically charged to the card on file, unless the guest notifies us otherwise. When making a reservation less than 30 days prior to arrival, the full amount will be charged to the credit card on file for the reservation.

4. Is the accidental damage plan optional?

The accidental damage plan is not optional.

5. Is the accidental damage plan refundable?

The accidental damage plan is not refundable

6. What credit cards do we accept?

We accept Visa, MasterCard, and Discover.

7. How do I pick up my keys when the office is closed?

For your convenience, all of our check-ins are personalized. Please speak with your rental agent for further details.

8. Are linens and beach chairs provided with every rental?

Every rental has all linens included, with exceptions of linens for rollways and beach towels. Beach chairs are provided with some rentals. Please confirm these details with your rental agent for your specific property.

9. Is the pet fee refundable?

The pet fee is not refundable.