Office
Hours
Within reasonable range, we will do our best
to be available to meet all of your needs. Our
office hours are Monday thru Saturday 10:00a.m.-
6:00p.m. Please contact us toll-free at 1 (888)
444-5573 or you can reach our on-call agent
voicemail at 1 (843) 384-2943.
Rates, Taxes & Fees
- Published
rates are weekly rates excluding taxes
and fees, with the exception of the
online “quick quote” which
includes all charges. To obtain the
most current rate information, please
contact us directly. All rental rates
as well as taxes and fees are subject
to change without notice.
- A
credit card is required to book any
reservation. The card will not be
charged or held for any reason if
you are paying by check. The card
will only be charged if damages are
incurred during the rental, or if
you choose to pay by credit card.
- A
fee of $35.00 will be charged for
all returned checks. Returned check
fees not paid within the time period
allotted by your booking agent will
be charged to your credit card. If
your check is returned after your
departure, Hilton Head Rent Direct
will charge your credit card for the
balance due, plus the $35.00 check
fee and a 2.95% convenience fee.
- A
non-refundable pet fee is required
to make a reservation for a designated
"pet friendly" home or villa.
No more than two dogs are allowed
in all "pet friendly" homes
and villas (no cats, birds, etc.).
Pets may not weigh more than 50 lb.
Not all homes and villas accept large
dogs. Your credit card will be charged
accordingly if pet damage or clean
up exceed the non-refundable deposit.
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Deposits and Payments
- E-mail
confirmation of payment will be sent
to you each time you make a payment
toward your balance. Your balance
is due 30 days prior to arrival.
- When
making a reservation less than 30
days prior to arrival, payment in
full is required upfront.
- All
charges are U.S. funds; international
checks must be noted U.S. funds or
they will not be accepted.
- In
lieu of a security deposit, a credit
card is required to make a guaranteed
reservation. No exceptions!
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Cancellations
and Refunds
- Absolutely
no cancellations are accepted and no
refunds issued, including the booking
fee included in your rental rate. There
will be no refunds for early departures
or no-shows.
- A
rescheduling of the reservation may
be redeemed within one calendar year.
- Hilton
Head Rent Direct is not responsible
for events beyond our control, e.g.
inclement weather, traffic delays, maintenance
issues.
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Check-in & Check-out
- Check-in
is 4:00 PM or later. Please do not enter
the home or villa before this time unless
you have permission from Hilton Head
Rent Direct. Additional rental fees
will be charged to your credit card
if you are found to be in violation
of this policy.
- Check-out
is 10:00 AM or earlier. No exceptions!
- All
homes and villas are cleaned and inspected
upon your departure and is included
in your rental fee.
- Hilton
Head Rent Direct is not responsible
for items left behind.
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Home & Villa Equipment
- All
homes and villas are privately owned
and equipped for basic vacation needs.
Bedding and bath towels are provided
for the maximum number of possible guests
stated for each home and villa. Kitchen
utensils and starter supply of soap
and paper products are made available.
You will need to bring or purchase additional
supplies.
- Each
home or villa is guaranteed to contain
at least one TV and one VCR. Hairdryers
are not provided.
-
Beach equipment and beach towels are
not provided. Do not use home or villa
linens as beach blankets.
- Your
credit card will be charged for additional
cleaning if the home or villa, linens
and/or carpet are found to be excessively
dirty.
- Telephones
are provided. Local calls are free.
Use a calling card or dial collect to
place long distance calls.
- Maintenance
problems in the home or villa will be
handled in a timely and professional
manner. The rental rate will not be
adjusted due to any malfunction of equipment,
which includes TV's, VCR's, DVD's, air
conditioning units, hot water tanks,
elevators, stoves, refrigerators, door
locks, hot tubs/spas, pools, etc.
- Hilton
Head Rent Direct is not responsible
for resort amenities such as schedules,
pool & spa closures, etc.
-
At the time of publication, all home
and villa amenities are accurate to
the best of our knowledge.
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Lockouts
- Should
you find yourself locked out, a lockout
fee of $85.00 is due when there is a
lockout from the home or villa.
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Occupancy
- Take
note of the maximum number of guests
allowed in the homes and villas before
making your reservation. This policy
is strictly enforced and will result
in eviction if dishonored.
- Weddings,
receptions, and parties of any kind
are not allowed without a written request
and approval from Hilton Head Rent Direct.
- Homes
and villas are not available for rent
to vacationing students or guests under
the age of 25. This policy is strictly
enforced and will result in eviction.
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Plantation Access & Parking
- Car
passes are required and will be issued
for all vehicles entering a plantation
area and condominium complex (up to
the maximum allowed).
- Some
private homes do not have parking access
in the garage or on the street. Certain
restrictions may apply, please check
with our office.
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Pet Policy - (Dogs Only)
- No
pets allowed except in designated "pet
friendly" homes and villas.
- No
cats, bird, etc.
- No
pets over 50 pounds or exceeding two
pets.
- No
pit bulls, Rottweiler's, Dobermans,
German Sheppard's or bull terriers,
for insurance purposes.
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No Smoking
- All
homes and villas are Non-smoking! No exceptions!
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Indemnification
- Neither
HHRD nor the owner will be held liable for any accident or injury that may occur
to you or your party during your occupancy in or on the property.
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this page to keep for your records.
Call 888-444-5573 for more details and availability.
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